Do
you have nagging doubts about your office cleaning service provider? Perhaps their work is sub-standard – with some
areas rushed or regularly missed. Or, your account
manager is hard to get hold of and never seems to listen to feedback. Perhaps the cost keeps rising – with no
corresponding increase in quality.
If
any of these sound familiar, it could be time to switch to a different cleaning
company. Here are 5 signs that
you might need a new office cleaning company and how to choose the best office
cleaning company for your requirements!
Is
there dust lurking behind office equipment? Are the toilets less than sparkling
clean? Is the microwave icky inside? And
if it’s their role – do the cleaners forget to reorder vital supplies, like
toilet paper and towels? Do your
cleaners seem unsure about what they’re supposed to be doing?
All
of these are signs of poor training and supervision. At Nk Clean Company, we
have robust processes to ensure that you are satisfied with
the cleaning and level of service. Feedback is implemented and standards
are maintained and our account managers and regularly onsite to deal with any
requests.
Do
your office cleaners turn up late or not at all? Is there high turnover, and a
flow of new faces within the team? Do you get left in the lurch when your
regular cleaner is on holiday, or off sick?
This
points to a company that doesn’t value its people. A company is only as good as its frontline staff –
which is why we invest in ours. We recruit good staff , then make sure they are
well trained, correctly paid and on time, and have the materials and equipment
they need to carry out their cleaning work. Treating staff fairly and with
respect leads to a motivated workforce, which in turn results in client
satisfaction.
Do
you know who to call if you’ve got issues with your cleaning or questions about
your bill? Can you always get through to someone on the phone?
Each
of our clients have a dedicated Client Account Manager who manages their
cleaning team. The Account Manager makes regular inspections on site, in
addition to ad hoc visits, to ensure that high cleaning standards are being
maintained. And if ever there are issues, you can pick up the phone to talk to
one of our friendly staff.
We
are always looking for feedback on how we are performing and whether any
improvements need to be made.
Looking
clean is only part of the picture. You need to know that your office cleaners
comply with all the relevant regulations.
Are
you subject to regular ‘inflationary’ increases in costs? Or is the pricing
structure unclear, with unexpected extra charges?
Clients contracts are priced
on an individual basis. You can book a
free no-obligation appointment with one of our Estimators, who will meet you at
your offices to discuss your specific needs. Our quote will include
comprehensive details of your cleaning programme – so there are never any
surprises. Find out about our prices here
Quality
cleaning AND first-class customer care are important to us. And we pride
ourselves on our long-standing client relationships – as the testimonials on our website show.
If
you’re not happy with your current providers, please get in touch to see what
we can do for you. Choosing the best office cleaning company and changing suppliers can be a daunting prospect but
our friendly, expert team are here to make the switch as simple as possible,
with no disruption to your business.